Canceling and refunds, in plain terms

This covers the two things I sell directly through the site: Hosting & Care Plan subscriptions (Essential, Care, Pro, Growth) and AI Schema Fix, a one-time product. They work differently, so I've split them out below.

Hosting & Care Plan subscriptions

You can cancel anytime, no phone call or reason required. Cancel yourself through the billing portal, or email me at sales@build-marketing.com and I'll do it for you.

Canceling stops future billing. It doesn't refund the current period you've already paid for — monthly or annual — and your site stays hosted and covered through the end of that period. I don't prorate refunds for time left on an annual term; annual pricing already reflects a two-month discount over paying monthly.

If you're switching between plans or between monthly and annual billing, that's not a cancellation — email me and I'll get you moved over.

AI Schema Fix

AI Schema Fix is a one-time $299 charge, not a subscription. If you change your mind before I've started — before you've handed over GTM or site access — email me for a full refund, no questions asked.

Once I've started the work, it's no longer refundable. By the time markup is written and installed on your site, the job's done and the value's been delivered — same as any other completed service work.

How refunds are processed

Approved refunds go back through Stripe to your original payment method. Stripe processes them right away on my end; how fast it actually shows up in your account depends on your bank, typically five to ten business days.

Questions

If something about your plan or a charge doesn't look right, just email me at sales@build-marketing.com or call (949) 816-1044. I'd rather sort it out directly than have you stuck in a policy.